Hi. Rough week. Here's the thing:
Don't make the rest of us do stupid, time-consuming things at the airport just because you screwed up. Yes, I care about "homeland security." You should too. That's why we have a no-fly list. And intelligence [in both senses of the word.] If you use them, then little old ladies from Dubuque and frequent-flier sales people from Peoria and little old me don't have to go through the rigamarole to prove we are not intent on blowing up the American Eagle Connection.
You have the tools and technology. Use them. Don't inflict pointless searches on us because, I promise you, we are not carrying explosive powder in our underpants.
In our business we hear a lot about the 80-20 rule. Look it up. Then apply it: focus on the 20 percent (more like 5 percent, I'd wager). Ground them. Leave the rest of us alone.
Happy new year.
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